The best airports in quality of service

The Airports Council International (ACI) with the travel technology company Amadeus. Have unveiled the winners of the ASQ 2021 award highlighting the best airports according to the testimonies of their passengers.

Despite the impact that covid-19 has generated in the industry, 89 airports around the world won 108 awards for the quality of airport service. This time the ‘best hygiene measures by region’ were also evaluated, where they have recognized the security measures of 33 air terminals.

This award recognizes the success of airports responding to the intense focus on hygiene in the face of the challenges posed by the pandemic. The new category also complements ACI’s Airport Health Accreditation program, launched in 2020, which has resulted in more than 275 airports being accredited.

“The ACI Airport Service Quality Awards represent the highest possible accolade for airport operators around the world… This year more than any other, the awards recognize airports that have listened to their customers and adapted services and experiences they offer to meet changing needs and expectations in very difficult circumstances, ”said ACI’s global CEO, Luis Felipe de Oliveira.

Toronto Pearson was named the best airport in North America for the fourth consecutive year and was awarded the best hygiene measures award, followed by the Victoria Airport, Canada, and the airports of Atlanta, New Orleans, San Antonio, and Tampa in the United States.

In Latin America and the Caribbean, the measures are taken by the airports in Quirós, Costa Rica, and Punta Cana, Dominican Republic was awarded.

For their part, the European airports of Elche, Granada, Menorca, Pamplona, ​​Murcia, Santander, Nikola Tesla, Faro, Joao Paulo II, Porto, Helsinki-Vantaa, Keflavik, Skopje, and Tallinn were also recognized, among other airports around the world. world.

Learn more at ACI.