New challenges after COVID

Now that everything seems to be back to normal, the whole world is preparing to overcome the impact of Covid-19. 

In many countries, routine activities are already taking place as normal, without the need to wear masks. Others are enjoying festivals and concerts, but better yet, travel restrictions have been put aside to embrace the summer. 

Airports around the world are preparing to reach pre-pandemic traffic levels. However, they have faced unexpected challenges such as staff shortages and high passenger demand that have led to delays, cancellations and long queues. 

But this was not an impediment for people to enjoy their vacations after two years of confinement. 

Goodbye to controls… 

Thanks to the leveling of contagions and the good sanitary management in airport structures, countries such as Spain have announced the lifting of COVID controls, it will no longer be necessary to present the COVID passport or the traveler’s form, both at airports and those arriving in the country by cruise ships. 

However, requirements such as PCR tests performed 48 hours in advance and vaccination cards are still required. This is to ensure the safety and welfare of each passenger. Likewise, masks will still be used during flights.

In spite of this, the lifting of the controls is a great step to restructure international schedules and reopen the operation of routes that were still stopped. 

In addition, passengers are guaranteed safety and confidence during flights and stays at the air terminals.

This is why good times are ahead for the aeronautical and port sector. Where challenges will cease to have a negative connotation, to carry out new projects and improve the travel experience of each passenger. 

A reliable alternative… 

In order to accompany the challenges that may arise, GP Nauticals has developed within the SUITE, a specialized software called PAX AIMS, which is ideal to avoid long waiting lines.  In addition, it is capable of auditing the number of passengers passing through the airport facilities, in order to automate processes and optimize check-in and collection times. 

All this thanks to the checkpoints that will be deployed at the airports, which will improve the travel experience from the moment they set foot in the facilities. 

PAX AIMS can be integrated with other SUITE software according to the needs of each customer. If you want to know more information about our products, click here

Mobile applications in the aviation industry

In recent times, it’s evident how mobile applications related to air transport have multiplied, and have promoted major changes in the aviation industry. From the improvement of internal processes to cope with any kind of operational disruption, as happened during the pandemic, to those focused on customer satisfaction by transforming the way they travel.

We live in an interconnected world and there is a clear need to have as much information and services as possible on our mobile devices. Thanks to this, more and more airlines and airports are focusing their efforts on developing technology that allows them to be at the forefront of the needs while helping to reduce costs, optimize revenues, improve labor productivity, and above all innovate while making life easier for their passengers.

The use of this type of technology can also become a differentiating branding tool.  Now that many airlines are seeking to build customer loyalty through attractive benefits that play an important role in passengers’ decision to travel.

Now, let’s take a look at the latest technologies that have been used in the airline industry and are being tested around the world. 

For example, contactless self-check-in and baggage handling technology are being tested in many airports, as well as mobile applications that allow airlines to scan travelers’ passports and visas at different checkpoints, thus speeding up long waiting lines and reducing waiting times, which is a huge benefit for passengers.

On the other hand, airlines are looking for ways to integrate into their mobile applications options that allow passengers to manage their services without the need for a cabin crew member anywhere in the travel chain and especially without contact. So if a passenger wants to use the entertainment systems of the aircraft, he can do it just by scanning a QR code from his mobile device and thus choose what he wants to see while interacting with the crew to buy products or services such as food or duty-free items. 

These types of technology platforms not only serve to meet the needs of passengers, but also provide airlines and airports with the opportunity to understand passenger behavior and purchasing patterns. This allows companies to segment the market and personalize their offers.

Similarly, facial recognition technology continues to make inroads in the industry, and biometric identification options are expected to become common in the coming year, as their benefits are not only focused on passengers but also help to reduce costs, optimize resources, and speed up boarding times. 

Even now, facial recognition payment technologies and contactless fingerprint scanning are being tested. 

 Similarly, another area that is being impacted by mobile technology platforms is the administrative sector of the airline industry where they are beginning to implement port management systems that allow airports to manage data in real-time with cloud support. That helps the organizations involved to be more efficient in managing information, concessions, contracts, billing, and payment of services. 

Today there are many development companies specialized in the aviation industry that continually offer solutions that improve processes, encouraging a market that has been greatly affected in recent years by the pandemic of COVID-19 as is GP Nautical. who have focused their efforts on creating innovative technology platforms for the aviation sector that allows any port to have a management system of the last generation with minimal investment.

 

Next-generation platforms for airport operators

The emerging technologies developed for the next generation are designed to transform the way users travel, which will also impact the way things are done today.

 

We are seeing more and more airports creating mobile applications and making their processes more flexible to incorporate technology platforms to support their staff. Facilitating their work and also providing the security required by an industry such as aviation, and thanks to this, today we can enjoy mobile check-in stations, self-check-in machines, self-service baggage handling, and even mobile stations with tablet or smartphone devices that allow airlines or airports to manage all trips.

 

The implementation of this type of technology is not only destined to transform the way people travel. Also becomes an opportunity to break down airport infrastructure barriers and even resource or personnel limitations, giving airports the possibility to move forward without incurring large budgetary investments in remodeling and time. 

 

Now that passenger volumes have been increasing considerably and airlines or airports do not have enough staff to cope with the demand. These technological platforms have become a great ally for airport operators that also helps to increase passenger satisfaction by providing a safe, fast and agile service that makes their trip a pleasant experience.

 

The inclusion of this type of tool for airport operators does not entail a major problem, since they are easy to use for their staff, and instead of causing a more cumbersome process, it generates the opportunity to have passenger, baggage, and check-in information in real-time with cloud support, which allows them to have greater control over the information, with minimal errors.

 

Airport management systems, as they are generally known, can cover many areas, the most common are those corresponding to internal administration, in terms of concessions, billing, and contracts, but now we can enjoy more robust software that offers the possibility of managing suppliers such as aviation fuel, passengers, luggage and even FBO’s that until now were seen as external entities.

 

The use of biometrics in the aeronautical sector

The future is already here and thanks to the technological advances we are living today, we can use biometrics as a control and access system. Analyzing our facial features or body measurements that make each person a unique human being with specific characteristics.

But what does this process consist of? 

To identify a subject, all that is needed is to compare an incoming image with an image in the database. However, in the aeronautical field, this is a process that must be carried out in real-time and supported by software and a database that provides sufficient security to airport facilities.

 

For this reason, airports that have already implemented technologies like this support it with government databases that support their security personnel while streamlining their passenger check-in processes.

 

Using a passenger access control system with biometrics brings many advantages to the aviation industry, such as speeding up the entry process, making it faster and more efficient, and reducing the probability of identity fraud, since the system will identify the passenger’s features by comparing them with certified databases. 

 

Software without human manipulation, this type of technology and devices used to provide access cannot be manipulated, so the information handled here is secure and reliable. And last but not least hygiene, as the type of devices used for biometric identification or facial recognition, does not require any kind of contact, so it is ideal in these times of pandemic.

 

According to Annet Steenbergen, chair of the passenger facilitation working group at IATA, “The use of the human body as an authentication system will be the salvation to speed up the movement of people in air terminals”. Especially when it is expected that by 2037, more than 8 million passengers will be using airplanes for their transfers, more than twice as many as today.

 

Identification solutions using biometrics or facial recognition not only eliminate manual processes, offer a more satisfactory service for passengers, and reduce their waiting times at the airport but also help airlines and air terminals to comply with government and border agency regulations.

 

So far, the main use of facial recognition technology has been in the check-in areas of airports. However, within the same air terminals, it can also be used to provide privileged access to VIP lounges for frequent travelers, access to restricted areas for airport workers, or to offer specific premium services for those passengers who wish to pay for a more pleasant trip. 

 

At the moment, the implementation of facial recognition in the aviation industry is in its early stages, but we are sure that it will revolutionize the sector and replace many processes that are not so friendly so far.

 

Technological development in seaports

The growth of seaports is imminent, every day ports face new challenges that invite them to reinforce their infrastructures and look for new mechanisms and innovate old systems. 

With the consolidation of maritime trade, new transport routes have been opened, an increased number of containers, and new ports that require the optimization of processes amid an ecosystem full of competencies that seeks to minimize human error and sustainability over time.

With this, it is expected that in the medium term, seaports will have to implement certain automation to maintain their sustainability, effectiveness, and efficiency over time. 

Likewise, several of the components of the port sector are already working to implement the automation of maritime containers, autonomous ships, intelligent port warehouses, and more. These are just some of the technological innovations that are expected in the coming years.

Now, all the challenges are positive, and the demand for automation in the processes will help to generate greater safety and efficiency within each of the processes. This involves not only an investment in structure but also in intelligent resources, training and cybersecurity software to safeguard data. 

Less paper and more digitalization 

The changes at the port level will be progressive and adapted to the needs of each seaport. However, the administrative part also deserves digitization to boost the development of a port and thus ensure the optimization of each of the maritime operations. 

That is why, GP Nauticals has developed NAUTIC AIMS, designed to unify maritime and land operations, in a software that manages port revenues, through technologies that allow to collect and analyze information that will also help to measure the performance of ports. 

This SUITE product can also be integrated with PAY AIMS, the software that allows you to manage the payment and collection of invoices through innovative systems that adapt to the needs of each organization. 

 

If you want to keep reading about the latest developments in automation in the port and aeronautical sector, keep browsing our blog

 

Logistics in times of expansion

The growth and expansion of the different sectors around the world, are currently influenced by the economic ecosystem we are going through.

For some months, economic instability has been involved in the potential development of the different commercial sectors, which has generated other ways of recovery, to be able to weigh the imbalance left by the pandemic. 

One of the sectors that have had to look for other alternatives is the logistics systems, where both the shipping and aeronautical sectors are involved. 

Logistics operations globally are seeking to consolidate their bases to prevent events that may present themselves from generating crises within the transportation channels. 

That is why many not only seek to trade with new routes, they are looking to supply their distribution chains to overcome setbacks. New alliances are also essential to boost logistics operations. 

In an environment full of competition, the development of new technologies is necessary to make business meetings and achieve the necessary objectives to maintain quality standards in the development of aeronautical and maritime concessionaires. 

Technologies for the development of new opportunities…

Behind the logistics operations in seaports and airports, many processes must be followed for the functioning of the infrastructure. 

In this sense, one of the most important roles is the invoicing process. Manual logistics has become a tedious process, and in the middle of the technological universe, immediacy is vital to meet administrative commitments. 

Consequently, GP Nauticals and the SUITE AIMS were born, which offers an efficient solution for the collection processes, in the maritime and aeronautical sectors. 

This SUITE consists of several technological software that are integrated to obtain immediate results and that allows managing safely and simply, the payments of concessions and invoices that are generated within the maritime and aeronautical environment. 

PAY AIMS is one of our main collection software with which you can review your invoices and integrate different payment methods to manage them immediately. This way, you will be able to meet your requirements and optimize waiting times. 

 

Want to learn more about SUITE AIMS? Just go to our products section.

Airport recovery in America

In the middle of the worldwide vacation season, the airport industry in Latin America is looking forward to the growth of airport traffic and the opening of new routes, after a turbulent few years. 

Airports in Central and Latin America such as El Dorado in Colombia, Tocumen Airport in Panama, and airports in Mexico (Cancun, Tijuana, and Los Cabos) are participating in a recovery that increases rapidly during the summer season. 

In addition, airports such as Bariloche Airport in Argentina are also recovering concerning 2019, with rates that exceed the pre-pandemic period. 

The recovery has been 85% in relation to 2019, this is undoubtedly the right time to be able to recover one hundred percent of airport operations, especially during the holiday season. 

As we mentioned in our previous article, the high traffic demand at airports worldwide has generated some chaos, cancellations, lost luggage, long queues, and delays. 

 

And now the big question is, are airports in America prepared in terms of infrastructure?

With the increase in flights and traffic, the facilities are becoming small and outdated. Two years ago, the deterioration of the infrastructure was already visible, so it became a new challenge to improve and update the functionality of airports. 

Some airports, such as Bariloche and El Dorado, are already showing updates in their infrastructure and technological development. Others are already operating to make the necessary improvements. 

That is why, to face the new challenges GP Nauticals presents high-quality technological solutions, which provide specific results in real-time, to make financial and operational decisions optimally. 

This software can be integrated to offer optimal service and manage in the best way the administrative development of an airport, concessions, and airlines. 

Software such as PAX AIMS is ideal for the development and control of passenger traffic through any port facility, using checkpoints to validate the number of passengers entering the airport and generate accurate billing. 

It can also be integrated with other AIMS SUITE products such as AERO AIMS and PAY AIMS, to improve the billing and collection process, through data management and easy-to-use applications. 

 

If you want to know more about our products click HERE

 

​​New opportunities for the aeronautical sector

The Covid-19 pandemic caused the worst crisis ever known for the aviation sector. With government restrictions forcing many airlines and airports to reduce many of their staff and cancel thousands of daily flights, which has negatively impacted not only the quality of service provided to passengers but even the image of one of the most important industries for the global economy.

 

Now, we could say that we are in a post-pandemic era and airport activity has been recovering almost to the level of two years ago. We are plunged into a chaos of flight cancellations, long lines, and delays, and now the most important airports have many limitations in takeoffs and landings due to a lack of qualified personnel and high traffic volumes.

 

This personnel crisis particularly affects passenger control of aircraft handling, including flight attendants and at this point, we could ask ourselves, if the sector has already recovered, what are they waiting for to hire more staff? Well, the answer is more than simple, first of all, airlines and airports are not offering very attractive conditions, and secondly, hiring security-related personnel requires a very specific profile, and preparing them for these vacancies can even take more than 6 months.

 

So how can the current crisis in the aviation industry be alleviated? 

 

Many of these cases could be significantly improved with a restructuring of their resources. Still, the reactivation practically all at once did not allow many to prepare in advance and foresee this situation.

 

However, the implementation of innovative technologies that allow them to perform specific actions and at the same time provide them with the necessary security required by this sector could be essential and we must evaluate whether it is really necessary to hire more staff or whether to invest in technologies that support these more specific areas and help reduce the time of this specialized personnel. 

 

For these areas, software such as Pax AIMS is available, which allows airlines and airports to keep track and control passengers at any port facility, deploying fixed or mobile checkpoints and all by scanning boarding passes, which helps to validate passenger lists. 

 

Additionally, this software can be integrated with Pay AIMS which is responsible for collecting this data to initiate the debt collection process. In this way, concessionaires can optimize their resources and use them where support is most needed while ground personnel have tools to facilitate their daily tasks.

 

Technologies for airport management

In our articles, we talk about the digital transformation in the airport sector and the benefits it brings, to  passengers and also to the administration. 

The passenger’s opinion is more critical, from the entrance to an airport, the user becomes the judge who will give the final verdict, to evaluate improvements in the airport sector. 

This is reflected in the results provided year after year by Skytrax, which not only rewards airlines but also airports. 

That is why, we see that airports continue to break new ground and go beyond barriers to provide comfort, confidence, and punctuality from start to finish. 

A sample of what we talked is the Passenger Terminal Expo, which this year returned to Paris to bring it new trends, innovations, and materials to improve the experience at airports worldwide. 

Technological proposals on demand…

This year has the particularity that the technological leap is imminent. From Artificial Intelligence proposals, intelligent surveillance, and interactive kiosks to easily find boarding gates and terminals. 

Intelligent baggage handling logistics and, many more offerings are just some of the challenges that port management will face in the coming years. 

This results in a wide range of options to further improve the technological development structures at large airports. 

And it gives rise to those airports that are still in the process of development, which can join these endless technological options that ensure sustainability, durability, and confidence over time. 

That is why, at GP Nauticals we rely on developing specialized software to provide the port administration, a window that allows us to manage payments, collections, and everything related to billing and administration in a simple way. 

In addition, our SUITE is integrated to improve the performance and management of an airport, thanks to the analysis and reports that allow you to visualize results firsthand. 

Meet PAY AIMS, AERO AIMS, and all the SUITE that GP Nauticals have to facilitate and optimize the time of administrative procedures. 

NAUTIC AIMS port management software

For some years now, the maritime sector has been growing by leaps and bounds. Maritime transport has become the international transport channel, with great affluence on the main commercial routes. 

From the container crisis to shipping delays worldwide, these are some of the determining factors that major ports have taken to expand and improve their infrastructure, physical and administrative. 

Now, what is behind the management of a port? Undoubtedly, it goes beyond transporting shipments. Efficient development relies on good logistics and compliance with permits and safety regulations. 

In addition, management is not only about the sea lanes. Also about non-maritime operations to ensure an effective supply chain and to be able to meet the stipulated delivery times. 

This has undoubtedly become a major challenge for the port sector. Technological tools and specialized software have been developed to address these needs. 

The reality is that traditional paper is now a thing of the past. From now on, worldwide management and administration are carried out automatically. 

Thanks to this, GP Nauticals was born, a technological organization dedicated to the development of specialized software for the aeronautical and port sector. 

The purpose is to manage in an automated way the port revenues and to attend to the maritime and land operations. 

NAUTIC AIMS, part of SUITE AIMS

Its name speaks for itself, NAUTIC AIMS is software created to manage maritime and non-maritime operations. This, in turn, is part of the SUITE family of GP Nauticals

Its main function is to centralize the port administration, providing sophisticated software with which you can manage the main functionalities of a seaport. 

In this sense, collecting, managing, and processing data from cargo operations, maritime tourism, and shore operations, are part of the work of NAUTIC AIMS. Also, can be integrated with PAY AIMS, to manage billing and financial administration. 

Another advantage of NAUTIC AIMS software is that thanks to data collection, it is possible to perform an analysis of the port’s performance. 

 

If you want to know more about NAUTIC AIMS, just click here.