The technology optimizes airline profitability

After two years of pandemic activity, the airline industry has been forced to implement a variety of strategies to ensure the proper resumption of operations. Many airlines have turned to technology as a primary tool to help them increase profitability, even soon after the pandemic.

 

Undoubtedly, the first strategy that airlines have adopted is automation, both in internal processes and in those that require passenger interaction, as they seek not only to create zero-touch checkpoints. But also to work tirelessly in the quest for customer satisfaction to have a stronger value proposition than their competitors, and to do all of this while reducing their costs.

 

Zero-touch passenger checkpoints are a great investment because they reduce passenger wait times which directly benefits your customers. But it also has an impact on cost reduction because it affects the number of people needed to handle these processes and the time the aircraft is on the ground. After all, the more optimal the wait times, the fewer taxes the airline pays and the more routes it can expand. 

 

In addition, the use of technology today is a tool that not only helps build customer loyalty but can also help management make better decisions in real-time, which would help achieve strategic goals in less time.

 

The use of technology enables airlines and airports to collect real-time data on passenger preferences and buying patterns on different routes or under specific parameters, offering the opportunity to micro-segment the market and personalize offers, making the most of the situation while providing an unparalleled travel experience and strengthening the customer’s trust in the airline. 

 

Finally, we could say that technology has demonstrated its importance and has become evident after the pandemic crisis, that they are tools that have come to change the way we do things, improving the experience both internally and externally, and that they are undoubtedly investments that are increasingly attractive thanks to the number of benefits they offer.

 

Good news for 2023

During a new moment, where many are studying the strengths and threats of 2023, air terminals are trying to weigh the new challenges, hoping for a new era and great opportunities for the aviation sector. 

As we have discussed in previous articles, there are many projects in the air, new technologies for transportation and air traffic control. There are also new experiences for passengers, such as in-flight connectivity, the opening of new routes, and the improvement of airport infrastructure worldwide. 

At this point, we can see how airports are already preparing for funding and new work to expand and improve the structures of airport spaces at a time when challenges are at the door. 

New projects are on the way…

In the last few days we have talked about El Dorado Airport as the most punctual airport in Latin America, and today we can see that a new project has been approved for the construction of a new terminal at the airport of Cartagena, a tourist destination in the Latin country that receives countless world-class tourists year after year. 

This project will allow the expansion and modernization of the structure of the Rafael Núñez International Airport in Cartagena. Thanks to these works, the airport will be able to increase its air capacity and be prepared to receive approximately 7.5 million passengers per year. 

The authorities in charge of the project have also stated that these modernization and construction works will be completed in two and a half years. 

In this sense, tourism in Colombia is getting stronger and getting recognized on an international level.

We talk about sustainability…

From airplanes with recycled materials and paper savings to the digital world, the aviation sector is looking for new horizons in terms of sustainability and environmental friendliness.

For several years now, there has been talking about introducing an environmentally friendly fuel to minimize the damage caused by CO2 in the air. Today, new mechanisms are already being presented to achieve zero emissions by 2035. 

Not only is there talk of green fuel, but also hydrogen and ethanol to produce a friendly and safe fuel for aviation. We see that there are still some years to go, but behind all this, big companies are working to achieve the expected results.

 

This and other news about the maritime and aeronautical sectors are in our blog

 

Ready to Fly is now a reality

The International Air Transport Association (IATA) has been working on a project called One ID, under the premise of allowing passengers to arrive at the airport “ready to fly”. This means that they will be able to completely digitize the check-in experience at airports by implementing a biometric process with zero contact.

 

The objective of this initiative is to create a more streamlined process with a pre-trip information exchange, where the passenger will have to demonstrate that they meet the requirements for their trip and then identify themselves at established points at airport facilities through biometric recognition.

 

One Id seeks to standardize the digitization processes of all airlines, airports, and governments to provide a seamless experience that is easy for travelers to integrate and use.

 

The implementation of this type of technology will provide multiple benefits and clearly, the main one is that now passengers will not have to be confused with a pile of documents. They will have to share only the minimum necessary data with their digital identity for airlines, airports, and governments. 

 

In this way, when passengers arrive at airport facilities, they will already have their traveler data and itinerary, so they can avoid long lines by just presenting themselves to the biometric reader and identifying themselves. 

 

Other stakeholders that will also benefit from this new process are the airlines and airports which will be able to count on the efficiency of the processes and the reduction of time spent on manual identification of each passenger, which will reduce costs by relying on automated systems and focus their efforts on providing added value to their customers.

 

In terms of security, the One ID system will arguably help strengthen borders and make it easier for governments to receive accurate passenger information, as well as reduce the number of passengers who are inadmissible for presenting inadequate, insufficient, or false documentation.

 

Currently, many airlines have been working on digitizing these processes that allow passengers to board without presenting physical documentation, but IATA intends to create a standardized system that digitizes the admissibility of each traveler, so that when the passenger shares their “OK to Fly” status with the airline, they can automatically bypass all document checks within the airport facilities.

 

Ultimately, travelers want and need technology for their trips, to ensure better treatment, more efficiency, better services, and a considerable reduction in the time spent on controls. So they are undoubtedly willing to share their most sensitive information to support the progress that these systems will offer in the future and from which the industry as a whole will benefit.

 

However, the new standards are focused on protecting the data of passengers, who at all times remain in control of their data and credentials, sharing only verified approvals and without any intermediaries. In addition, this is not mandatory, so it will be an option if the passenger wishes to opt-out of this process and use manual verification.

 

Technological advances in air terminals

2022 is almost over, a year that was undoubtedly a great source of technological advances and a year of palpable recovery for the aeronautical sector. 

But, it was an eye-opener of the benefits that new technologies have brought to one of the main economic sectors worldwide. 

From artificial intelligence to biometric technology, these are just some of the new technology uses implemented in airports around the world, having as a first need, to improve the passenger’s experience. To make their stay in air terminals as comfortable and pleasant as possible. 

That’s why with a view to full automation, we leave you a small tour of the technological innovations that serve firsthand to improve and configure new moments in airports around the world. 

Seoul Airport…

Incheon Airport in Seoul launched the big data platform Airport Data Sandbox, which facilitates the collection of data to analyze information such as congestion in the terminal, weather, traffic, or transport forecasts. 

It also provides information on passenger flow and allows for easy allocation of personnel management to improve airport operations. Each of the aforementioned data is handled in real-time. 

Barcelona Airport… 

And speaking of biometric technology, the Vueling Barcelona-Malaga route has a biometric program that covers the passenger’s entire transit from home to the boarding terminal. 

This is AENA’s third biometric project at Barcelona airport, where through the Spanish airport holding company’s app, passengers can register for baggage check-in, optimizing waiting times and security controls. 

All of the above while complying with the security of each passenger’s data. 

Qatar Airport… 

Hamad International Airport in Qatar is one of the airports considered a worldwide efficient airport, in terms of decision-making and technological improvements for the administration of the air terminal. 

It uses the necessary technological tools not only for administration but also to ensure an optimal stay for users. That is why they are about to implement digital twin programs, to plan and visualize different scenarios based on the collection and study of data. 

These are just some of the new scenarios that are being presented in air terminals around the world, but we are undoubtedly eager to see what 2023 will bring.

 

Keep reading more aviation news in our blog.

Reduced traffic at Amsterdam Airport Schiphol

In previous articles, we talked about the challenges facing airports worldwide that affect them both positively and negatively. However, this has led to immense solutions that have served as a bridge to improve flight quality, airport traffic, and the development of new opportunities. 

Many airports have gone through a crisis of staff shortages at airports ,and so far, airports like London Airport have managed to mitigate the processes. Others like Amsterdam Airport have taken medium-term measures to ease the long queues and a large number of passengers transiting through the airport. 

That’s right, Schiphol Airport in Amsterdam announced a reduction in the number of passengers that will be able to transit through the airport. This is due to the lack of security personnel at the airport in the Netherlands in previous months. 

This measure will be in place until the end of March 2023. Thanks to this, the maximum number of passengers will also depend on previous agreements with the airlines, which will require more elaborate planning to minimize the consequences. 

In this sense, the aim is to minimize waiting times, and long queues and also to ensure the safety of the thousands of passengers who transit daily. Also to avoid collapse and various cancellations due to lack of personnel. 

Automatic passenger transit

Likewise, many technology companies are currently working on the creation of technologies that work under artificial intelligence to improve airport transit mechanisms, administrative processes, security, loading, unloading, and much more. 

Such is the case of GP Nauticals, who have developed a software system, especially for the aeronautical and maritime sectors. With a SUITE of products that are integrated to cover different types of needs, with the ability to analyze data in real-time that allow improvements in the development of the airport. 

Also, thanks to PAX AIMS, the airport will be able to audit passenger traffic, thanks to different checkpoints that allow scanning of boarding passes where the passenger and boarding list can be validated with the concessionaires to proceed to check-in. 

 This is just a small sample of the services that GP Nauticals has to offer. If you want to know more about each of our products do not hesitate to visit our products section

 

Mobile applications in the aviation industry

In recent times, it’s evident how mobile applications related to air transport have multiplied, and have promoted major changes in the aviation industry. From the improvement of internal processes to cope with any kind of operational disruption, as happened during the pandemic, to those focused on customer satisfaction by transforming the way they travel.

We live in an interconnected world and there is a clear need to have as much information and services as possible on our mobile devices. Thanks to this, more and more airlines and airports are focusing their efforts on developing technology that allows them to be at the forefront of the needs while helping to reduce costs, optimize revenues, improve labor productivity, and above all innovate while making life easier for their passengers.

The use of this type of technology can also become a differentiating branding tool.  Now that many airlines are seeking to build customer loyalty through attractive benefits that play an important role in passengers’ decision to travel.

Now, let’s take a look at the latest technologies that have been used in the airline industry and are being tested around the world. 

For example, contactless self-check-in and baggage handling technology are being tested in many airports, as well as mobile applications that allow airlines to scan travelers’ passports and visas at different checkpoints, thus speeding up long waiting lines and reducing waiting times, which is a huge benefit for passengers.

On the other hand, airlines are looking for ways to integrate into their mobile applications options that allow passengers to manage their services without the need for a cabin crew member anywhere in the travel chain and especially without contact. So if a passenger wants to use the entertainment systems of the aircraft, he can do it just by scanning a QR code from his mobile device and thus choose what he wants to see while interacting with the crew to buy products or services such as food or duty-free items. 

These types of technology platforms not only serve to meet the needs of passengers, but also provide airlines and airports with the opportunity to understand passenger behavior and purchasing patterns. This allows companies to segment the market and personalize their offers.

Similarly, facial recognition technology continues to make inroads in the industry, and biometric identification options are expected to become common in the coming year, as their benefits are not only focused on passengers but also help to reduce costs, optimize resources, and speed up boarding times. 

Even now, facial recognition payment technologies and contactless fingerprint scanning are being tested. 

 Similarly, another area that is being impacted by mobile technology platforms is the administrative sector of the airline industry where they are beginning to implement port management systems that allow airports to manage data in real-time with cloud support. That helps the organizations involved to be more efficient in managing information, concessions, contracts, billing, and payment of services. 

Today there are many development companies specialized in the aviation industry that continually offer solutions that improve processes, encouraging a market that has been greatly affected in recent years by the pandemic of COVID-19 as is GP Nautical. who have focused their efforts on creating innovative technology platforms for the aviation sector that allows any port to have a management system of the last generation with minimal investment.

 

Airports incorporate high-tech

Airports incorporate high-tech. If we are talking about technological innovations, airports worldwide already enjoy the installation of technological devices that have been designed to improve the airport experience, from the moment you arrive at the terminal until you reach your destination. 

That’s right, in the past we could mention biometric structures, changes, and new trends in air terminals. 

However, today we will talk about security screening at Leonardo Da Vinci Airport in Rome and, about the implementation of autonomous capsules for people with limited mobility at Hartsfield-Jackson Atlanta International Airport, United States. 

Secure carry-on baggage screening…

At Leonardo Da Vinci International Airport in Rome, the installation of high-tech scanners capable of detecting explosives and narcotics began. Conducted under the Smiths Detection organization, 30 inspection systems will be set up at Leonardo Da Vinci at different checkpoints. 

Smiths Detection’s HI-SCAN 6040 CTiX X-ray technology is capable of producing high-resolution volumetric 3D images to visualize the contents of carry-on baggage. This raises efficiency standards and will help reduce false alarms. 

In addition, with this technology, it will not be necessary to remove electronic items and liquids from baggage, which makes passenger screening optimal and less time-consuming. 

Autonomy for passengers with reduced mobility…

To enable users with reduced mobility to move around the airport with peace of mind, A&K Robotics and Southwest Airlines carried out tests of robotic capsules to assist passengers with limited mobility. 

The tests were conducted in Concourse C at Hartsfield-Jackson Atlanta International Airport (ATL), USA. This is undoubtedly a great improvement in the travel experience for passengers, where now, thanks to these autonomous electric modules, they will be able to move safely through the airport, reach boarding gates or move around the facilities.

These are just some of the technological innovations that are taken into account worldwide. That is why, to keep pace with the new era, it is necessary to improve and optimize the user experience in air terminals.

Likewise, the administrative infrastructure is also considered fundamental for the development of airports. To this effect, GP NAUTICALS has developed software that can be integrated to meet the needs of air terminals. 

If you want to know more just go to the products section and get to know the AIMS SUITE.

 

Logistics in times of expansion

The growth and expansion of the different sectors around the world, are currently influenced by the economic ecosystem we are going through.

For some months, economic instability has been involved in the potential development of the different commercial sectors, which has generated other ways of recovery, to be able to weigh the imbalance left by the pandemic. 

One of the sectors that have had to look for other alternatives is the logistics systems, where both the shipping and aeronautical sectors are involved. 

Logistics operations globally are seeking to consolidate their bases to prevent events that may present themselves from generating crises within the transportation channels. 

That is why many not only seek to trade with new routes, they are looking to supply their distribution chains to overcome setbacks. New alliances are also essential to boost logistics operations. 

In an environment full of competition, the development of new technologies is necessary to make business meetings and achieve the necessary objectives to maintain quality standards in the development of aeronautical and maritime concessionaires. 

Technologies for the development of new opportunities…

Behind the logistics operations in seaports and airports, many processes must be followed for the functioning of the infrastructure. 

In this sense, one of the most important roles is the invoicing process. Manual logistics has become a tedious process, and in the middle of the technological universe, immediacy is vital to meet administrative commitments. 

Consequently, GP Nauticals and the SUITE AIMS were born, which offers an efficient solution for the collection processes, in the maritime and aeronautical sectors. 

This SUITE consists of several technological software that are integrated to obtain immediate results and that allows managing safely and simply, the payments of concessions and invoices that are generated within the maritime and aeronautical environment. 

PAY AIMS is one of our main collection software with which you can review your invoices and integrate different payment methods to manage them immediately. This way, you will be able to meet your requirements and optimize waiting times. 

 

Want to learn more about SUITE AIMS? Just go to our products section.

Data processing in airport environments

All airport facilities handle a vast amount of data and countless variables that become a daily challenge for the management and optimization of resources, allowing them to continuously improve their services and find new market niches that would otherwise take years to discover.

 

The use of innovative technologies supported by big data has helped these huge facilities such as airports not only to understand passenger behavior. Also to compile and evaluate data in real-time that would otherwise take months or even years to obtain results or get a pattern.

 

This type of software is enriched by passenger information as well as data from flights, airlines, schedules, suppliers, and all those entities directly or indirectly involved in port functions. 

 

The analysis of these data allows us to determine which are the areas with the highest traffic and, from there, to make more resources available or redirect passenger traffic to other points of interest to get the most out of the facilities.

 

On the other hand, there is a large amount of information that must be processed in this type of facility, which is not explicit and is an essential part of airport management, such as billing, concessionaires, contracting, and suppliers.

 

With the automation and management of big data in this area, manual work is greatly facilitated, minimizing transcription errors and generating real-time reports that considerably shorten decision making, as well as reducing return times and increasing profits.

 

For this, it is important to think about implementing specialized tools that cover in detail each area of the port and also have support in the cloud, as well as a friendly platform that is easy to use for each user. In this way, there will be a simple technology transfer that employees and users in general, make the most of this software.

 

One of the companies that specialize in the development and implementation of this type of solution for the airport sector is the American company GP Nauticals. With its Suite of products AIMS, seeks to maximize the aviation industry by leveraging on technological tools easily accessible, with minimal investment amounts and that can pay off in a short term.

 

If you want to learn more about their software you can visit their website www.gpnauticals.com or contact a specialist.

 

Airport recovery in America

In the middle of the worldwide vacation season, the airport industry in Latin America is looking forward to the growth of airport traffic and the opening of new routes, after a turbulent few years. 

Airports in Central and Latin America such as El Dorado in Colombia, Tocumen Airport in Panama, and airports in Mexico (Cancun, Tijuana, and Los Cabos) are participating in a recovery that increases rapidly during the summer season. 

In addition, airports such as Bariloche Airport in Argentina are also recovering concerning 2019, with rates that exceed the pre-pandemic period. 

The recovery has been 85% in relation to 2019, this is undoubtedly the right time to be able to recover one hundred percent of airport operations, especially during the holiday season. 

As we mentioned in our previous article, the high traffic demand at airports worldwide has generated some chaos, cancellations, lost luggage, long queues, and delays. 

 

And now the big question is, are airports in America prepared in terms of infrastructure?

With the increase in flights and traffic, the facilities are becoming small and outdated. Two years ago, the deterioration of the infrastructure was already visible, so it became a new challenge to improve and update the functionality of airports. 

Some airports, such as Bariloche and El Dorado, are already showing updates in their infrastructure and technological development. Others are already operating to make the necessary improvements. 

That is why, to face the new challenges GP Nauticals presents high-quality technological solutions, which provide specific results in real-time, to make financial and operational decisions optimally. 

This software can be integrated to offer optimal service and manage in the best way the administrative development of an airport, concessions, and airlines. 

Software such as PAX AIMS is ideal for the development and control of passenger traffic through any port facility, using checkpoints to validate the number of passengers entering the airport and generate accurate billing. 

It can also be integrated with other AIMS SUITE products such as AERO AIMS and PAY AIMS, to improve the billing and collection process, through data management and easy-to-use applications. 

 

If you want to know more about our products click HERE