Technological evolution at airports

We all wait for the future to come, yet we live in it. During of the pandemic, we were to observe that transformations at the technological level are irreversible. The impact of technological progress has given rise to new opportunities for change and what seemed distant is now part of our daily environment.

Although the airport sector was one of the most affected, new opportunities for transformation and growth have been generated. 

Technological innovations have been the protagonists that have emerged along the way to safeguard the health of passengers, being a fundamental resource for the end of travel restrictions around the world.

It’s expected that over the next few years, airports will adopt new technological forms to adapt to the behavior of users. Given the evolution, they have experienced this in recent times.

We are talking about new forms of entertainment, administrative invoicing, sanitary requirements, concessions to stores, franchises, and more… It is a time when paper processes will be left aside to make way for digital and automated processes.

Given the new challenges that the airport sector may face, omnichannel sales will be the main protagonists in a few years. The physical space will remain to strengthen the experience, but the purchase processes will be automatic.

According to a study carried out by the company Bain & Company, it shows that “omnichannel customers spend twice as much as customers of physical stores and have a satisfaction index twice as high”.

About the above, you may ask yourself: What does it have to do with strengthening the airport sector?

For airport administrators and executives, it becomes an advantage to obtain non-confidential information from users. This is to automate the boarding processes, registrations, delays, entries, and exits, all in one place.

Although physical establishments will not disappear, these will be the strengthening vehicle to improve passenger experiences, and if you add the window of automated processes, that experience will be more enriching. That is why airports will need to work on their focus on improving budgets for digital enhancements.

A palpable example is the GP Nauticals suite that manages to integrate various automated services, which are adjusted to the digital transformation needs of the airport and nautical sector.

With a tool like AERO AIMS, through its management module for monitoring and recording the sales of your commercial dealers (stores), you can evaluate the performance of each one, as well as the type of item it is.

Of more interest to passengers in transit through each terminal, which allows the institution to reinforce commercial and marketing strategies that support its clients.

Additionally, the PAX AIMS service allows the audit of passengers that can be found in the airport facilities. To improve the processes of boarding and passenger control, as well as compliance with the health requirements to which they may be subject.

All this through checkpoints that allow boarding passes to be scanned, speed up validations for duty-free purchases, and in one way or another allow dealers to validate boarding lists automatically and accurately.

It can also be integrated with the other SUITE services that will support you in digital transformation.

 

If you want to know more about our services, do not hesitate to contact us: GP Nauticals.

 

Technology in the airport sector

A new year begins, and expectations for all sectors worldwide are preparing to face a new moment. New goals are on the horizon and, technology will be a fundamental part of the development of new projects.

Such is the case of the airport sector, which has used technological advances to safely manage administrative processes. Also take care of the health of each passenger, providing new protocols to avoid large-scale contagion.

For a few months, airports have started technological development, and today, we tell you what some of them are.

Biometric technology

Thanks to facial recognition, the airport administration will be able to reduce waiting times and long queues at check-in, security controls, baggage claim, and those waiting processes that can be tedious.

To date, a survey conducted by IATA shows that at least 73% of passengers are willing to share their data to optimize waiting processes at the airport.

Artificial Intelligence

 The use of artificial intelligence to manage the flow of passengers is also one of the options that have been implemented at different airports for some time.

The London’s Gatwick airport, which will implement this technology to improve the safety of its operations, and provide a better travel experience to its passengers.

Artificial intelligence is linked to ‘Big Data’, where the flow of information will be key to managing data and passenger behavior and optimizing their strategies.

Smartphone integration

 Today, most people around the world have a smartphone. The use of mobile applications will be the first step to manage connectivity with organizations and automate airport services.

These are just a few examples of new technologies that are already being used at airports. Therefore, the use of new technologies is and will be a fundamental part of the growth of the airport sector, where innovation will serve to create new experiences.

How will the Blockchain influence the aeronautical industry?

Although the financial sector was the first to benefit from new technologies such as blockchain, today it is the aeronautical industry that takes the most advantage of it, but the question is, how?

Currently, most of the crucial information needed to keep aircraft operational is processed manually and when it comes to aircraft that carry hundreds, thousands, and even millions of parts, it becomes a nightmare to track each maintenance of each aircraft. Many times it brings with it human errors that can trigger air accidents and human and material losses.

What technologies such as blockchain can bring to the aeronautical sector is facilitate the traceability of each spare part. From its manufacture, through its configuration, maintenance, or replacement.

Blockchain technology can generate a birth certificate for each part of an aircraft and thus provide access and update of its current condition each time the aircraft is inspected. This will allow everyone involved to be aware of the real state of the airplane.

It is estimated that the use of blockchain could increase the industry’s revenue by up to 4% which translates to about 40,000 million dollars, while it could cut maintenance costs by 5%.

The aerospace industry will be in constant search to integrate new technologies that strengthen its capabilities, impacting on the improvement of services and their operation, so in the coming years, we will be able to see the full integration of this technology as well as the influence of artificial intelligence or 3D printing.

 

Advances in Artificial Intelligence in aeronautics

The growth of the aeronautical industry in the coming years is an irrefutable fact, but this also leads to a significant increase in the number of planes in the air, and consequently, the complexity in managing this traffic will be even greater.

This is why the inclusion of new technologies based on Artificial Intelligence is increasingly used in airports since they provide security and efficiency in the results obtained that no other tool would offer.

At the moment, we can already find airports that use Artificial Intelligence for facial recognition, voice assistants, or bots, but in the not too distant future we will be able to see how these tools will increasingly carry out the actions that humans develop today, including It could be said that they will replace the pilots or at least the AI ​​could execute the more complex actions, thus avoiding any kind of human error.

It is also proposed that AI-based systems to manage air traffic will begin to be incorporated into airports very soon since these systems could handle large volumes of data and minimize decision-making time.

There is no doubt that artificial intelligence can improve many areas of the sector, it is even said that by reducing personnel in the cabin and control towers, ticket prices will decrease, thus benefiting the millions of passengers who move daily through the air terminals.