We all wait for the future to come, yet we live in it. During of the pandemic, we were to observe that transformations at the technological level are irreversible. The impact of technological progress has given rise to new opportunities for change and what seemed distant is now part of our daily environment.
Although the airport sector was one of the most affected, new opportunities for transformation and growth have been generated.
Technological innovations have been the protagonists that have emerged along the way to safeguard the health of passengers, being a fundamental resource for the end of travel restrictions around the world.
It’s expected that over the next few years, airports will adopt new technological forms to adapt to the behavior of users. Given the evolution, they have experienced this in recent times.
We are talking about new forms of entertainment, administrative invoicing, sanitary requirements, concessions to stores, franchises, and more… It is a time when paper processes will be left aside to make way for digital and automated processes.
Given the new challenges that the airport sector may face, omnichannel sales will be the main protagonists in a few years. The physical space will remain to strengthen the experience, but the purchase processes will be automatic.
According to a study carried out by the company Bain & Company, it shows that “omnichannel customers spend twice as much as customers of physical stores and have a satisfaction index twice as high”.
About the above, you may ask yourself: What does it have to do with strengthening the airport sector?
For airport administrators and executives, it becomes an advantage to obtain non-confidential information from users. This is to automate the boarding processes, registrations, delays, entries, and exits, all in one place.
Although physical establishments will not disappear, these will be the strengthening vehicle to improve passenger experiences, and if you add the window of automated processes, that experience will be more enriching. That is why airports will need to work on their focus on improving budgets for digital enhancements.
A palpable example is the GP Nauticals suite that manages to integrate various automated services, which are adjusted to the digital transformation needs of the airport and nautical sector.
With a tool like AERO AIMS, through its management module for monitoring and recording the sales of your commercial dealers (stores), you can evaluate the performance of each one, as well as the type of item it is.
Of more interest to passengers in transit through each terminal, which allows the institution to reinforce commercial and marketing strategies that support its clients.
Additionally, the PAX AIMS service allows the audit of passengers that can be found in the airport facilities. To improve the processes of boarding and passenger control, as well as compliance with the health requirements to which they may be subject.
All this through checkpoints that allow boarding passes to be scanned, speed up validations for duty-free purchases, and in one way or another allow dealers to validate boarding lists automatically and accurately.
It can also be integrated with the other SUITE services that will support you in digital transformation.
If you want to know more about our services, do not hesitate to contact us: GP Nauticals.