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Next-generation platforms for airport operators

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The emerging technologies developed for the next generation are designed to transform the way users travel, which will also impact the way things are done today.

 

We are seeing more and more airports creating mobile applications and making their processes more flexible to incorporate technology platforms to support their staff. Facilitating their work and also providing the security required by an industry such as aviation, and thanks to this, today we can enjoy mobile check-in stations, self-check-in machines, self-service baggage handling, and even mobile stations with tablet or smartphone devices that allow airlines or airports to manage all trips.

 

The implementation of this type of technology is not only destined to transform the way people travel. Also becomes an opportunity to break down airport infrastructure barriers and even resource or personnel limitations, giving airports the possibility to move forward without incurring large budgetary investments in remodeling and time. 

 

Now that passenger volumes have been increasing considerably and airlines or airports do not have enough staff to cope with the demand. These technological platforms have become a great ally for airport operators that also helps to increase passenger satisfaction by providing a safe, fast and agile service that makes their trip a pleasant experience.

 

The inclusion of this type of tool for airport operators does not entail a major problem, since they are easy to use for their staff, and instead of causing a more cumbersome process, it generates the opportunity to have passenger, baggage, and check-in information in real-time with cloud support, which allows them to have greater control over the information, with minimal errors.

 

Airport management systems, as they are generally known, can cover many areas, the most common are those corresponding to internal administration, in terms of concessions, billing, and contracts, but now we can enjoy more robust software that offers the possibility of managing suppliers such as aviation fuel, passengers, luggage and even FBO’s that until now were seen as external entities.

 

Technologies for airport management

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In our articles, we talk about the digital transformation in the airport sector and the benefits it brings, to  passengers and also to the administration. 

The passenger’s opinion is more critical, from the entrance to an airport, the user becomes the judge who will give the final verdict, to evaluate improvements in the airport sector. 

This is reflected in the results provided year after year by Skytrax, which not only rewards airlines but also airports. 

That is why, we see that airports continue to break new ground and go beyond barriers to provide comfort, confidence, and punctuality from start to finish. 

A sample of what we talked is the Passenger Terminal Expo, which this year returned to Paris to bring it new trends, innovations, and materials to improve the experience at airports worldwide. 

Technological proposals on demand…

This year has the particularity that the technological leap is imminent. From Artificial Intelligence proposals, intelligent surveillance, and interactive kiosks to easily find boarding gates and terminals. 

Intelligent baggage handling logistics and, many more offerings are just some of the challenges that port management will face in the coming years. 

This results in a wide range of options to further improve the technological development structures at large airports. 

And it gives rise to those airports that are still in the process of development, which can join these endless technological options that ensure sustainability, durability, and confidence over time. 

That is why, at GP Nauticals we rely on developing specialized software to provide the port administration, a window that allows us to manage payments, collections, and everything related to billing and administration in a simple way. 

In addition, our SUITE is integrated to improve the performance and management of an airport, thanks to the analysis and reports that allow you to visualize results firsthand. 

Meet PAY AIMS, AERO AIMS, and all the SUITE that GP Nauticals have to facilitate and optimize the time of administrative procedures. 

NAUTIC AIMS port management software

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For some years now, the maritime sector has been growing by leaps and bounds. Maritime transport has become the international transport channel, with great affluence on the main commercial routes. 

From the container crisis to shipping delays worldwide, these are some of the determining factors that major ports have taken to expand and improve their infrastructure, physical and administrative. 

Now, what is behind the management of a port? Undoubtedly, it goes beyond transporting shipments. Efficient development relies on good logistics and compliance with permits and safety regulations. 

In addition, management is not only about the sea lanes. Also about non-maritime operations to ensure an effective supply chain and to be able to meet the stipulated delivery times. 

This has undoubtedly become a major challenge for the port sector. Technological tools and specialized software have been developed to address these needs. 

The reality is that traditional paper is now a thing of the past. From now on, worldwide management and administration are carried out automatically. 

Thanks to this, GP Nauticals was born, a technological organization dedicated to the development of specialized software for the aeronautical and port sector. 

The purpose is to manage in an automated way the port revenues and to attend to the maritime and land operations. 

NAUTIC AIMS, part of SUITE AIMS

Its name speaks for itself, NAUTIC AIMS is software created to manage maritime and non-maritime operations. This, in turn, is part of the SUITE family of GP Nauticals. 

Its main function is to centralize the port administration, providing sophisticated software with which you can manage the main functionalities of a seaport. 

In this sense, collecting, managing, and processing data from cargo operations, maritime tourism, and shore operations, are part of the work of NAUTIC AIMS. Also, can be integrated with PAY AIMS, to manage billing and financial administration. 

Another advantage of NAUTIC AIMS software is that thanks to data collection, it is possible to perform an analysis of the port’s performance. 

 

If you want to know more about NAUTIC AIMS, just click here.

 

The maritime sector and digitalization

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Globally, we can already see how everything has returned to normal. There are airports and flights where the mask is no longer necessary. With this we can rescue the idea that the pandemic revolutionized the world, and technological field. 

That’s right, technology was transformed and administrative systems at all levels are now digitally managed. Many are adjusted to the needs of each organization, and although administrative software is not new, it is now more popular. 

Now, at GP Nauticals, we always talk about the advantages of automated processes at the aeronautical level, but our SUITE also adapts to maritime administration. That’s right, believe it or not, the maritime sector requires a great effort to modernize its processes. 

However, little by little, ports around the world are taking into account automated processes for logistics and administration, because human error is minimized, and delivery, waiting, and permitting times are optimized. In addition, integration is much simpler and there is less paperwork. 

Speaking of the above, the Port Services Administration-Bolivia is an example of a port that is committed to automating its processes with the Port of Arica. They now have a new management system module to consolidate line planning, full container loading and much more. 

What is the advantage of an automated process?

First of all, it allows unifying financial administration and maritime facilities. In this way, everyone involved in the processes can be aware of what is going on. 

It allows for better control of invoicing, permits, and more. Thanks to reports and analytics you can measure the port’s performance and the management performance. 

Minimizes human error, undoubtedly we have all had that vital document get lost or take a long time to print or simply have to be done again. With a digital process, the document reaches the right person at the right time. 

These are just some of the advantages of automating administrative processes and with GP Nauticals and our NAUTIC AIMS product, you will be able to manage and process data from maritime cargo, tourist, and shore operations. NAUTIC AIMS can be integrated with PAY AIMS to manage collections and invoicing. 

 

If you want to know more about NAUTIC AIMS, just click here.

Technology and Big Data improve the experience at airports around the world

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These are times of great changes and with them, we have to adapt and do things differently. However, I would dare to say that the airport sector has rethought from many angles the way it had been operating and providing its services. Now we can find “super modern” airports where the priority is to provide a positive travel experience by making passenger traffic more efficient, but how did they achieve this?

The development of specific technology for the industry, and big data have been a fundamental key to having more efficient airport management. Since the analysis of this data allows them to predict and measure the movement of passengers, determine schedules, routes, and travelers’ crowds to manage resources more optimally.

Airport technology trends aimed at improving the experience and satisfaction of travelers are leveraged on mobile devices supported by the cloud, which allows modernizing the operational and logistical environment of airport facilities.

A good example of this type of technology is Seeking, implemented in Barajas T4 and El Prat T1. Which allows the airport to know how passengers move around its facilities, even if they visit the Duty-Free and VIP lounges if they connect to the airport WI-FI and even send relevant information. In this way, they provide an anonymous digital identity and track each of their actions, being able to analyze the behavior of their passengers and detect new business niches.

The operational evolution of airports with the analysis of this data in real-time allows greater planning in terms of infrastructure management, which translates into greater convenience for the traveler. 

If a flight arrives at the airport and has a later connection, it could be more easily planned to provide a nearby gate to avoid travelers from transit long distances. Thus shortening the waiting time of the plane on the ground optimizing the service and providing a better user experience and this can only be achieved with data collection and analysis.

Currently and as mentioned above, much-specialized software is being developed for the aviation industry, as is the case of GP Nauticals Suite, which focuses mainly on optimizing airport management and facilitating the collection and analysis of information in each of its areas and with minimal investment. 

If you want to learn more about GP Nauticals and see all the products available, you can do so by visiting their website or contacting a specialist in the area.

Automated airport management

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Understanding innovation is not an easy task, the transformation from manual to digital can be complicated, just because it is unfamiliar. 

However, many dare to leap automation, because it is simpler and minimizes human errors. In addition, once integrated into your daily routine, you see everything more clearly, something that has undoubtedly happened to all of us. 

In the case of the aviation sector, technological innovations are at the mercy of the day-to-day. Airports compete to provide the best service and create commercial alliances to stand out from the others. 

At the same time, airlines are increasingly concerned about providing better service to passengers.

But what’s behind it for airports and airlines? The administrative factor plays a fundamental role in the transit and development of the smooth operation of airports and airlines. 

That is why overlooking an error can generate great economic losses, distrust in commercial alliances, delays, and poor performance. 

Because of the above, the aviation sector is starting to look for new tools to minimize errors and optimize time, all simply and effectively. 

The beginning is not always easy

We have already talked about GP Nauticals and mentioned some of the products that SUITE AIMS. Despite the conditions we have had to go through for two years, the implementation of our AERO and PAY AIMS products has not stopped. 

In the beginning, facing a change from manual to automatic was not easy. The administrative conditions for airports and airlines have their own needs and the work methodology is not always the same, each one has its conditions. 

However, through our AIMS SUITE, we were able to integrate automated software, respecting the needs of each client. What was difficult at the beginning, later became a star product. 

The collection of payments, fees, overflights, and more, went from being a paper to becoming a digital payment management system. 

At first, it started as a mobile app, and then, thanks to the success and commercial alliances with airlines and airports, it became a solid web administrator, with data validation and a way to optimize check-in times. 

Each of our products works independently to address a specific need. However, several AIMS SUITE products can be integrated to manage and create a robust airport management system.

Each of these products requires training and ultimately integration, which is easy to manage and adapt. Our products don’t require an external provider, everything is integrated to avoid delays and mishaps. 

Want to know more about GP Nauticals? Visit our products section and contact us. 

The digital transformation of the aviation industry

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After two years of pandemic and despite the economic impact it had in the aeronautical sector. It has become clear the interest of those involved in creating great opportunities to increase investment in technologies that encourage the digital transformation of this important industry.

 The main areas that will be favored by digitalization are the following:

Zero-touch technologies

Many airlines and airports have implemented this type of technology, not only to avoid contagions. But because they facilitate the transit of passengers in airports.

It’s used for the web check-in, self-check-in, unassisted baggage delivery, passenger checkpoints with facial recognition, or simple boarding pass scanners.

All are in the cloud and with data analysis facilities that provide a great tool for decision making and data sharing.

Cybersecurity

Today we see a lot of software and mobile applications that have increased exponentially and are used for the verification of data related to flights, passengers, or simply airport administration. So there is a very high level of vulnerability.

For this reason, cybersecurity has become one of the main investment points.

Payment platforms

In the same vein of adapting to consumer habits and new business models, airlines, airports, and concessionaires have made significant investments to digitize their service offerings.

Which mainly includes payment platforms that facilitate the cancellation of financial obligations throughout the chain within the sector.

Digital transformation is not a new issue for the industry; in fact, it is the second sector, after Oil & Gas, that has made more efforts to stay at the forefront of technology, which drives to improve some operational activities of the business. However, there is a long way to go when it comes to evaluating the maturity of digitalization.

Currently, many startups are continuously working to present solutions that help leverage digitalization.  With various products that will help to revolutionize the industry. Such as the AIMS Suite from GP Nauticals, which offers a range of possibilities about airport administrative systems.

 

Automatic processes and Artificial Intelligence

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Nowadays, talking about Artificial Intelligence is more common than it seems. However, for many, implementing the use of Artificial Intelligence can be a challenge. 

Indeed, the use of Artificial Intelligence today is imminent. The process of automation and the new era of industrialization does not seem to stop, and the facts speak for themselves. 

For example, the airport sector makes use of artificial intelligence in aircraft, thanks to various systems that allow increasing the level of flight safety thanks to the management of an artificial vision. 

Another example of the use of Big Data and Artificial Intelligence is Check-in processes or systems to avoid long lines and crowds. Bots that answer messages are another of the many examples seen today in large airports worldwide.  

Artificial Intelligence to avoid large processes 

At the logistics level, artificial intelligence is a convenient ally for data collection, management, and security of the information provided. 

Despite the above, the application and uses of Big Data in the logistics field are still a bit precarious, because many fear the ‘security’ that the technology can provide. In addition to the high costs, new departments, and levels of difficulty that could come along the way. 

Another of the great fears about the implementation of Artificial Intelligence is based on the fact that the technology could completely supplant human capital. However, this is not feasible, since human capital is needed to help manage and optimize the various technological fields and resources. 

Undoubtedly, the implementation of artificial intelligence in the logistics field will be effective in simplifying and mitigating errors. It allows us to reduce cumbersome processes and bring them to automation, allowing us to optimize time and costs. 

A good strategy will be profitable and effective to improve processes at all levels. In the case of our SUITE, automated software allows us to carry out strategies to take a step forward to the imminent digitization that everyone talks about, but does not know how to implement. 

GP NAUTICALS and automated processes

In the case of GP NAUTICALS SUITE products, they are able to automatically manage the collection and invoicing processes at airports and seaports. Thanks to the PAY AIMS product, which manages to adapt to the company’s standards and requirements. 

In addition, thanks to AERO AIMS, airport logistics processes such as boarding gates, permits, flights, and more, will benefit from the optimization of processes. With AERO AIMS you will be able to obtain an analysis of the airport’s administrative operation. 

At the same time, it is worth mentioning that the AIMS SUITE products are integrated to achieve better control strategies and manageability of operations. 

FBO, innovative airport services

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A Fixed Base Operator or FBO, as it is commonly known, is a company that may or may not operate independently from state airports and its main function is to offer services related to air transportation.

These operators operate through concessions and among the variety of services they can offer are aircraft rental, hangar, fuel, parking, and even the necessary comfort services to ensure the best possible welfare, both while waiting for a flight and in the air.

Most of the FBOs operate in airports with high to moderate traffic and are intended to serve the private commercial aviation sector. This industry has been growing in recent years, despite the pandemic, and represents a great opportunity for modernization.

Now, when we talk about modernization, we are not only referring to the luxurious facilities offered to their customers, but rather to the technological innovations that can allow operators to better manage resources, such as managing payments, controlling documentation, inspecting passenger traffic, and even managing fuel sales. 

To achieve these objectives, the ideal is to have state-of-the-art programs and applications that allow integration, secure data management, connection to the cloud to generate reports and histories in real-time, and, most importantly, information analysis for decision making, improvements, and optimization of resources.

Although the implementation of this type of tool implies an investment of time and money, both in personnel training and equipment, the main idea is to reduce operating costs in the short term, as well as to centralize information and avoid human error as much as possible. 

When we talk about technological products for the aeronautical sector, we do not find a great variety of options, although the market has been increasing since the technological transformation is imminent. However, there are very complete products such as those of the AIMS Suite, belonging to the company GP Nauticals, which has a diversity of systems that used individually can help complement a specific service or be used together to provide innovative operational and financial management. 

In the specific case of FBOs, the main product that this GP Nauticals Suite can offer would be Aero AIMS, intended to centralize the financial management of airport facilities. Pay AIMS, a payment platform that facilitates the invoicing, collection, and follow-up of your customers’ financial obligations. And finally, Fuel AIMS, allows you to guarantee fuel service and reduce processing times by connecting suppliers, merchants, and customers on one platform.

Best of all, it is a low investment cost option, efficient, and requires minimal training for its use as it is very user-friendly and dynamic.

If you want to learn more about these products and services, we invite you to visit the website https://gpnauticals.com or contact some of their advisors to get detailed information about the advantages of working with them.

 

Technological evolution at airports

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We all wait for the future to come, yet we live in it. During of the pandemic, we were to observe that transformations at the technological level are irreversible. The impact of technological progress has given rise to new opportunities for change and what seemed distant is now part of our daily environment.

Although the airport sector was one of the most affected, new opportunities for transformation and growth have been generated. 

Technological innovations have been the protagonists that have emerged along the way to safeguard the health of passengers, being a fundamental resource for the end of travel restrictions around the world.

It’s expected that over the next few years, airports will adopt new technological forms to adapt to the behavior of users. Given the evolution, they have experienced this in recent times.

We are talking about new forms of entertainment, administrative invoicing, sanitary requirements, concessions to stores, franchises, and more… It is a time when paper processes will be left aside to make way for digital and automated processes.

Given the new challenges that the airport sector may face, omnichannel sales will be the main protagonists in a few years. The physical space will remain to strengthen the experience, but the purchase processes will be automatic.

According to a study carried out by the company Bain & Company, it shows that “omnichannel customers spend twice as much as customers of physical stores and have a satisfaction index twice as high”.

About the above, you may ask yourself: What does it have to do with strengthening the airport sector?

For airport administrators and executives, it becomes an advantage to obtain non-confidential information from users. This is to automate the boarding processes, registrations, delays, entries, and exits, all in one place.

Although physical establishments will not disappear, these will be the strengthening vehicle to improve passenger experiences, and if you add the window of automated processes, that experience will be more enriching. That is why airports will need to work on their focus on improving budgets for digital enhancements.

A palpable example is the GP Nauticals suite that manages to integrate various automated services, which are adjusted to the digital transformation needs of the airport and nautical sector.

With a tool like AERO AIMS, through its management module for monitoring and recording the sales of your commercial dealers (stores), you can evaluate the performance of each one, as well as the type of item it is.

Of more interest to passengers in transit through each terminal, which allows the institution to reinforce commercial and marketing strategies that support its clients.

Additionally, the PAX AIMS service allows the audit of passengers that can be found in the airport facilities. To improve the processes of boarding and passenger control, as well as compliance with the health requirements to which they may be subject.

All this through checkpoints that allow boarding passes to be scanned, speed up validations for duty-free purchases, and in one way or another allow dealers to validate boarding lists automatically and accurately.

It can also be integrated with the other SUITE services that will support you in digital transformation.

 

If you want to know more about our services, do not hesitate to contact us: GP Nauticals.