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The technology optimizes airline profitability

After two years of pandemic activity, the airline industry has been forced to implement a variety of strategies to ensure the proper resumption of operations. Many airlines have turned to technology as a primary tool to help them increase profitability, even soon after the pandemic.

 

Undoubtedly, the first strategy that airlines have adopted is automation, both in internal processes and in those that require passenger interaction, as they seek not only to create zero-touch checkpoints. But also to work tirelessly in the quest for customer satisfaction to have a stronger value proposition than their competitors, and to do all of this while reducing their costs.

 

Zero-touch passenger checkpoints are a great investment because they reduce passenger wait times which directly benefits your customers. But it also has an impact on cost reduction because it affects the number of people needed to handle these processes and the time the aircraft is on the ground. After all, the more optimal the wait times, the fewer taxes the airline pays and the more routes it can expand. 

 

In addition, the use of technology today is a tool that not only helps build customer loyalty but can also help management make better decisions in real-time, which would help achieve strategic goals in less time.

 

The use of technology enables airlines and airports to collect real-time data on passenger preferences and buying patterns on different routes or under specific parameters, offering the opportunity to micro-segment the market and personalize offers, making the most of the situation while providing an unparalleled travel experience and strengthening the customer’s trust in the airline. 

 

Finally, we could say that technology has demonstrated its importance and has become evident after the pandemic crisis, that they are tools that have come to change the way we do things, improving the experience both internally and externally, and that they are undoubtedly investments that are increasingly attractive thanks to the number of benefits they offer.

 

Ready to Fly is now a reality

The International Air Transport Association (IATA) has been working on a project called One ID, under the premise of allowing passengers to arrive at the airport “ready to fly”. This means that they will be able to completely digitize the check-in experience at airports by implementing a biometric process with zero contact.

 

The objective of this initiative is to create a more streamlined process with a pre-trip information exchange, where the passenger will have to demonstrate that they meet the requirements for their trip and then identify themselves at established points at airport facilities through biometric recognition.

 

One Id seeks to standardize the digitization processes of all airlines, airports, and governments to provide a seamless experience that is easy for travelers to integrate and use.

 

The implementation of this type of technology will provide multiple benefits and clearly, the main one is that now passengers will not have to be confused with a pile of documents. They will have to share only the minimum necessary data with their digital identity for airlines, airports, and governments. 

 

In this way, when passengers arrive at airport facilities, they will already have their traveler data and itinerary, so they can avoid long lines by just presenting themselves to the biometric reader and identifying themselves. 

 

Other stakeholders that will also benefit from this new process are the airlines and airports which will be able to count on the efficiency of the processes and the reduction of time spent on manual identification of each passenger, which will reduce costs by relying on automated systems and focus their efforts on providing added value to their customers.

 

In terms of security, the One ID system will arguably help strengthen borders and make it easier for governments to receive accurate passenger information, as well as reduce the number of passengers who are inadmissible for presenting inadequate, insufficient, or false documentation.

 

Currently, many airlines have been working on digitizing these processes that allow passengers to board without presenting physical documentation, but IATA intends to create a standardized system that digitizes the admissibility of each traveler, so that when the passenger shares their “OK to Fly” status with the airline, they can automatically bypass all document checks within the airport facilities.

 

Ultimately, travelers want and need technology for their trips, to ensure better treatment, more efficiency, better services, and a considerable reduction in the time spent on controls. So they are undoubtedly willing to share their most sensitive information to support the progress that these systems will offer in the future and from which the industry as a whole will benefit.

 

However, the new standards are focused on protecting the data of passengers, who at all times remain in control of their data and credentials, sharing only verified approvals and without any intermediaries. In addition, this is not mandatory, so it will be an option if the passenger wishes to opt-out of this process and use manual verification.

 

Airports incorporate high-tech

Airports incorporate high-tech. If we are talking about technological innovations, airports worldwide already enjoy the installation of technological devices that have been designed to improve the airport experience, from the moment you arrive at the terminal until you reach your destination. 

That’s right, in the past we could mention biometric structures, changes, and new trends in air terminals. 

However, today we will talk about security screening at Leonardo Da Vinci Airport in Rome and, about the implementation of autonomous capsules for people with limited mobility at Hartsfield-Jackson Atlanta International Airport, United States. 

Secure carry-on baggage screening…

At Leonardo Da Vinci International Airport in Rome, the installation of high-tech scanners capable of detecting explosives and narcotics began. Conducted under the Smiths Detection organization, 30 inspection systems will be set up at Leonardo Da Vinci at different checkpoints. 

Smiths Detection’s HI-SCAN 6040 CTiX X-ray technology is capable of producing high-resolution volumetric 3D images to visualize the contents of carry-on baggage. This raises efficiency standards and will help reduce false alarms. 

In addition, with this technology, it will not be necessary to remove electronic items and liquids from baggage, which makes passenger screening optimal and less time-consuming. 

Autonomy for passengers with reduced mobility…

To enable users with reduced mobility to move around the airport with peace of mind, A&K Robotics and Southwest Airlines carried out tests of robotic capsules to assist passengers with limited mobility. 

The tests were conducted in Concourse C at Hartsfield-Jackson Atlanta International Airport (ATL), USA. This is undoubtedly a great improvement in the travel experience for passengers, where now, thanks to these autonomous electric modules, they will be able to move safely through the airport, reach boarding gates or move around the facilities.

These are just some of the technological innovations that are taken into account worldwide. That is why, to keep pace with the new era, it is necessary to improve and optimize the user experience in air terminals.

Likewise, the administrative infrastructure is also considered fundamental for the development of airports. To this effect, GP NAUTICALS has developed software that can be integrated to meet the needs of air terminals. 

If you want to know more just go to the products section and get to know the AIMS SUITE.

 

How does airport management work?

The stay at an airport can be an experience, the excitement at the beginning of a vacation or a business trip will have positive or negative consequences, depending on the case. 

However, behind what we can see, countless processes play a fundamental role in the functioning of an airport.

We see that airports today operate autonomously, thanks to new technologies such as the use of Big Data, IA, and automated software are essential for development today. 

Now, it should be noted that the airport is autonomous, there is no external interference in decisions. That is why airlines work directly with it.

When there is a new alliance with an airline, all aspects are worked under a contract, making clear the terms and conditions between the airport and the airline.

If there is a case in which an airline has accumulated a large debt with the airport, the agreements and, the stipulations of the contract previously made are studied. 

If no agreement is reached between both parties, a higher authority or institution may be notified, to terminate the concession or reach a mutual agreement. 

On the way to automation

Nowadays, large airports manage their administration automatically, the processes of passenger control and check-in, boarding, and much more.

These are handled with specialized software that minimizes the burden and human error, helping to optimize time and support human capital. 

That is why GP Nauticals provides specialized software for each of the parts that make up the administration of an airport.

AERO AIMS is capable of managing aeronautical and non-aeronautical operations such as tax calculation, or centralized digital records and contracts for concessions and stores. 

AERO AIMS is ideal for collecting and processing data from airport operations, as well as effectively managing analytics to minimize errors and highlight the airport’s performance. 

This software can be integrated with other SUITE products such as PAY AIMS, which provides you with payment and airport check-in management options. 

 

If you want to know more about GP Nauticals SUITE, continue reading our blog

 

Technology and Big Data improve the experience at airports around the world

These are times of great changes and with them, we have to adapt and do things differently. However, I would dare to say that the airport sector has rethought from many angles the way it had been operating and providing its services. Now we can find “super modern” airports where the priority is to provide a positive travel experience by making passenger traffic more efficient, but how did they achieve this?

The development of specific technology for the industry, and big data have been a fundamental key to having more efficient airport management. Since the analysis of this data allows them to predict and measure the movement of passengers, determine schedules, routes, and travelers’ crowds to manage resources more optimally.

Airport technology trends aimed at improving the experience and satisfaction of travelers are leveraged on mobile devices supported by the cloud, which allows modernizing the operational and logistical environment of airport facilities.

A good example of this type of technology is Seeking, implemented in Barajas T4 and El Prat T1. Which allows the airport to know how passengers move around its facilities, even if they visit the Duty-Free and VIP lounges if they connect to the airport WI-FI and even send relevant information. In this way, they provide an anonymous digital identity and track each of their actions, being able to analyze the behavior of their passengers and detect new business niches.

The operational evolution of airports with the analysis of this data in real-time allows greater planning in terms of infrastructure management, which translates into greater convenience for the traveler. 

If a flight arrives at the airport and has a later connection, it could be more easily planned to provide a nearby gate to avoid travelers from transit long distances. Thus shortening the waiting time of the plane on the ground optimizing the service and providing a better user experience and this can only be achieved with data collection and analysis.

Currently and as mentioned above, much-specialized software is being developed for the aviation industry, as is the case of GP Nauticals Suite, which focuses mainly on optimizing airport management and facilitating the collection and analysis of information in each of its areas and with minimal investment. 

If you want to learn more about GP Nauticals and see all the products available, you can do so by visiting their website or contacting a specialist in the area.

The future of passenger traffic

The operation and development of an airport are paramount to avoid delays and inconveniences in air traffic. The communication between airlines and airports must be effective to minimize mishaps. 

The participation of both plays a fundamental role to respect the regulations stipulated for air transportation. And keep the management and transit of passengers as impeccable as possible. 

Behind good management and development, there is an infinite amount of paperwork, permits, invoices, contracts, and transactions that the passenger does not perceive.

Goodbye to paper

Nowadays, almost all processes are automated. However, some processes are always left aside, and are fundamental for payment management processes.  

Have you ever wondered how many people pass through an airport daily or perhaps how many flights take place worldwide? Keeping track manually is not entirely feasible due to the number of boarding passes or paperwork you see daily.

At GP Nauticals AIMS SUITE we have created PAX AIMS, the passenger control system that will allow both the airport and the airlines to have accurate control of the number of people transiting through the airport. 

In addition, to carry out a database that allows both the airport and the airline to be able to audit effectively and make the invoices for the collection of fees and services, in less time and automatically. Without the need to make a paper count with paper and then filter the information. 

Finally, time is reduced, there is better control of passenger data, and invoices are issued in an optimized way. 

How do PAX AIMS work?

PAX AIMS technology is software that is implemented through an optical reader device, mobile or fixed that must have an internet connection. This gives you the facility to adapt at various points of the airport to keep track of passengers entering the airport.

This device is subject to the IATA protocol, where you can make use of a barcode or QR code to scan the boarding pass and obtain accurate data. 

For the passenger, there will be no extra control. For the airport and airlines, it will be easier to keep track of incoming passengers. 

Once the scan is done, that information goes directly to the airline and the airport to avoid cumbersome processes. 

It should be noted that with PAX AIMS when the service is implemented, there is a training manual for customers. In this way, there is no need for an external provider. Everything is done quickly and easily. 

Want to know more about PAX AIMS? Visit the products section and see what we have to offer.

Automated airport management

Understanding innovation is not an easy task, the transformation from manual to digital can be complicated, just because it is unfamiliar. 

However, many dare to leap automation, because it is simpler and minimizes human errors. In addition, once integrated into your daily routine, you see everything more clearly, something that has undoubtedly happened to all of us. 

In the case of the aviation sector, technological innovations are at the mercy of the day-to-day. Airports compete to provide the best service and create commercial alliances to stand out from the others. 

At the same time, airlines are increasingly concerned about providing better service to passengers.

But what’s behind it for airports and airlines? The administrative factor plays a fundamental role in the transit and development of the smooth operation of airports and airlines. 

That is why overlooking an error can generate great economic losses, distrust in commercial alliances, delays, and poor performance. 

Because of the above, the aviation sector is starting to look for new tools to minimize errors and optimize time, all simply and effectively. 

The beginning is not always easy

We have already talked about GP Nauticals and mentioned some of the products that SUITE AIMS. Despite the conditions we have had to go through for two years, the implementation of our AERO and PAY AIMS products has not stopped. 

In the beginning, facing a change from manual to automatic was not easy. The administrative conditions for airports and airlines have their own needs and the work methodology is not always the same, each one has its conditions. 

However, through our AIMS SUITE, we were able to integrate automated software, respecting the needs of each client. What was difficult at the beginning, later became a star product. 

The collection of payments, fees, overflights, and more, went from being a paper to becoming a digital payment management system. 

At first, it started as a mobile app, and then, thanks to the success and commercial alliances with airlines and airports, it became a solid web administrator, with data validation and a way to optimize check-in times. 

Each of our products works independently to address a specific need. However, several AIMS SUITE products can be integrated to manage and create a robust airport management system.

Each of these products requires training and ultimately integration, which is easy to manage and adapt. Our products don’t require an external provider, everything is integrated to avoid delays and mishaps. 

Want to know more about GP Nauticals? Visit our products section and contact us. 

Energia Family, the new family of ecological airplanes

The Brazilian aeronautical manufacturer Embraer in association with certain institutes and companies in the industry. Presented a new project based on a family of concept aircraft to help the industry achieve its goal of zero net carbon emissions by 2050.

“Energia Family” is made up of four concept aircraft of different sizes and with different propulsion technologies:

Electric energy: it proposes zero CO2 emissions.

Hydrogen fuel cell: it proposes zero CO2 emissions.

Dual fuel gas turbine: proposes up to 100% reduction in CO2 emissions

Hybrid-electric: proposes up to 90% reduction in CO2 emissions.

“Our role is to develop innovative technologies to help the industry achieve its sustainability goals … That is why our Energía family is such an important platform,” said Luis Carlos Affonso, Senior Vice President of Engineering, Technology, and Corporate Strategy at Embraer.

Energia Family is still in the design phase. However, Embraer has already made progress in reducing emissions from its aircraft by testing sustainable aviation fuel (SAF), and its goal is to make all Embraer aircraft compatible. with the SAF by 2030.

 

Learn more at Aviación al Día.

 

Airbus A321Neo increased sustainability and efficiency

The aircraft manufacturer Airbus has put a rental model to the test that has paid off. Since several airlines put their A321Neo aircraft to the test they have made the purchase decision to renew their fleet. At this time it is sighted a definitive reactivation of air transport.

The A321Neo model that has 232 seats, has 60% more space in the luggage compartments, has also improved lighting and seats, but most importantly, this aircraft offers a 20% reduction in fuel consumption as it is lighter and this is reflected in a greater range and a decrease in fuel consumption.

This is the main reason why airlines such as Jet2.com and Delta have closed negotiations with the European manufacturer for the renewal of its fleet, acquiring 36 and 30 aircraft respectively. This aircraft, which has a market price of 129 million dollars and 2 tons of extra cargo, represents huge profits for the European aircraft manufacturer Airbus, which by the end of 2021 exceeds 7,400 orders for aircraft belonging to the A320Neo family from more than 120 airlines worldwide.

The new series of aircraft owes its surname to the “New Engine Option” concept, which refers to engines that are 17% more efficient with the use of lighter, stronger, and more durable materials. On the other hand, this new fleet of Airplanes also represents benefits, since it has Slim Seats that are thinner and offer up to 5 cm extra for the legs, all seats are reclining and have a USB port. They also have a new cabin configuration called “Cabin-flex” that provides greater comfort for passengers.

 

Singapore Airlines offers in-flight online shopping

Technology takes over the sky, and Singapore Airlines will offer online shopping when you go onboard a flight. 

Singapore Airlines will become the first airline to offer this service. Passengers will be able to make purchases through KrisShop, the airline’s shopping portal that offers more than 4,000 online products that can be delivered to your doorstep. 

Among the range of categories offered by the airline are: beauty items such as fragrances and cosmetics, exclusive Singapore Airlines products, and electronics. 

At the same time, orders delivered to passengers on their next Singapore Airlines flight can enjoy duty-free prices. Users can also opt for delivery services directly to their homes. 

A star technology…

“E-commerce is the future of shopping, and the integration of this feature into our in-flight entertainment system is another industry first for SIA.” Comments Yeoh Phee Teik, Senior Vice President, Customer Experience.

SIA and KrisShop’s relationship in conjunction with Thales, Panasonic Avionics, and AirFree, work to deliver this electronic experience in the air, with an air-to-ground connectivity system.

Which connects KrisShop to the aircraft’s IFE system for in-stock product updates and credit card authorization. 

At the moment, the in-flight shopping service is available for a few A350 aircraft. However, it will gradually be expanded to the entire Singapore Airlines fleet. 

Source: Hosteltur.