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Digital transformation in the airport industry

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With a continuously growing annual traffic volume, airport facilities commit to digital transformation. But this is not always very easy to implement for a sector that should not stand still, so how do make these changes most optimally without affecting daily operations? 

 

It is the human capital that experiences and addresses firsthand the implementation of technology that is reflected in the mutation and evolution of processes. For this reason, there must be a lot of organization, integration, and continuous collaboration between the board, the workforce, and the technology service provider to make a correct transfer of knowledge thus reducing resistance to change and encouraging active participation in the improvements to be implemented.

 

The continuous training of human capital is a key factor for the success of the digital transformation. Because it allows the management to ensure that all staff have the skills and willingness to work with the proposed new technologies and thus are willing to offer a better service to the end customer.

 

The ally providing the technology services must have extensive knowledge about the aeronautical industry and its standards, as this way they can anticipate their needs and facilitate the process, understanding in advance what is best for them, their times, and their current processes to thus offer the best recommendations related to the sector or even detect new opportunities and market niches.

 

An excellent ally for the aviation industry, for example, is the company GP Nauticals, a U.S. company that develops specialized software for the sector that also has a multidisciplinary team capable of making a correct technology transfer, in addition to guiding managers on the right path by detecting growth opportunities for the industry and offering implementation plans so that new processes do not affect the daily operations of the port or airport. So we invite you to enter their website and get to know everything GP Nauticals has to offer in terms of digital transformation for the aviation sector.

 

WEB: gpnauticals.com

 

Positive outlook for Latin American aviation

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The years of uncertainty for the aviation sector seem to be in the past after two years of threats and recovery, the outlook for airlines and airports looks favorable. 

Many were on red alert due to the Omicron variant, but it did not impede the favorable recovery of the airport sector, it only remained a moment of alarm. 

However, it can be observed that airlines are once again investing in their fleets. Flights that had been suspended are being resumed and, at the same time, new routes are being opened. 

Airports continue to seek comfort for users and are constantly searching for new alternatives to protect travelers. 

In the case of Latin America, José Ricardo Botelho, CEO and executive director of the Latin American and Caribbean Air Transport Association (ALTA) reported that the airport sector in Latin America and the Caribbean “is 30% below 2019 levels and 50% above 2020 levels,” according to a November 2021 passenger traffic report. 

Increase in passenger traffic…

Colombia exceeded the goal of 30 million passengers during 2021, where the airports that mobilized the most passengers were Bogota Airport with 22,091,102 passengers, Rionegro with 7,916,646 passengers, and Cali with 5,211,765 passengers. 

At the same time, Civil Aeronautics authorized 97 new routes connecting different destinations nationwide. Internationally connections were authorized from other airports to 90 outbound destinations from the United States, Chile, Brazil, and other countries in Central America, South America, and North America. 

In Panama, the opening flow is 85% above countries such as Peru, Argentina, Chile, and Uruguay. Thanks to the progress of vaccination, Panama’s tourism is favored. Likewise, José Ricardo Botelho affirms: “We are working to bring back the flow of passengers and reactivate tourism in Panama. The country has great potential with its geography, history, and natural attractions. 

On the road to automation… 

Although the recovery of airports in Latin America is favorable, there are challenges that no one can expect. With the opening of new routes and the increase in passenger traffic, sanitation and contagions are becoming a challenge. 

However, thanks to the automated processes of GP Nauticals’ SUITE, PAX AIMS becomes a low-touch solution for boarding ticket validation, thanks to the checkpoints, ticket scanning will avoid crowds and virus contagions.

It also helps to lay the groundwork for the automation of processes for advance migration lists and the financial control of airport passenger fees. 

Automated processes are undoubtedly a competitive advantage, which can overcome such challenges at the level of controls and administrative processes. 

That is why GP Nauticals’ SUITE allows you to centralize and automate the airport’s invoice control and collection processes. To create strategic and consolidated alliances for the constant improvement of the airport sector. 

 

Advances in Artificial Intelligence in aeronautics

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The growth of the aeronautical industry in the coming years is an irrefutable fact, but this also leads to a significant increase in the number of planes in the air, and consequently, the complexity in managing this traffic will be even greater.

This is why the inclusion of new technologies based on Artificial Intelligence is increasingly used in airports since they provide security and efficiency in the results obtained that no other tool would offer.

At the moment, we can already find airports that use Artificial Intelligence for facial recognition, voice assistants, or bots, but in the not too distant future we will be able to see how these tools will increasingly carry out the actions that humans develop today, including It could be said that they will replace the pilots or at least the AI ​​could execute the more complex actions, thus avoiding any kind of human error.

It is also proposed that AI-based systems to manage air traffic will begin to be incorporated into airports very soon since these systems could handle large volumes of data and minimize decision-making time.

There is no doubt that artificial intelligence can improve many areas of the sector, it is even said that by reducing personnel in the cabin and control towers, ticket prices will decrease, thus benefiting the millions of passengers who move daily through the air terminals.

 

The best airports in quality of service

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The Airports Council International (ACI) with the travel technology company Amadeus. Have unveiled the winners of the ASQ 2021 award highlighting the best airports according to the testimonies of their passengers.

Despite the impact that covid-19 has generated in the industry, 89 airports around the world won 108 awards for the quality of airport service. This time the ‘best hygiene measures by region’ were also evaluated, where they have recognized the security measures of 33 air terminals.

This award recognizes the success of airports responding to the intense focus on hygiene in the face of the challenges posed by the pandemic. The new category also complements ACI’s Airport Health Accreditation program, launched in 2020, which has resulted in more than 275 airports being accredited.

“The ACI Airport Service Quality Awards represent the highest possible accolade for airport operators around the world… This year more than any other, the awards recognize airports that have listened to their customers and adapted services and experiences they offer to meet changing needs and expectations in very difficult circumstances, ”said ACI’s global CEO, Luis Felipe de Oliveira.

Toronto Pearson was named the best airport in North America for the fourth consecutive year and was awarded the best hygiene measures award, followed by the Victoria Airport, Canada, and the airports of Atlanta, New Orleans, San Antonio, and Tampa in the United States.

In Latin America and the Caribbean, the measures are taken by the airports in Quirós, Costa Rica, and Punta Cana, Dominican Republic was awarded.

 

For their part, the European airports of Elche, Granada, Menorca, Pamplona, ​​Murcia, Santander, Nikola Tesla, Faro, Joao Paulo II, Porto, Helsinki-Vantaa, Keflavik, Skopje, and Tallinn were also recognized, among other airports around the world. world.

 

Learn more at ACI.

Automation of airport systems

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The global aeronautics industry has grown dramatically in recent years and. For this reason, it has been necessary to develop and implement major technological advances to cope with the saturation of airspace and the growing workload.

This year indeed lived in a pandemic that produced a decrease in the aeronautical industry for air passenger transport. It has increased for air cargo transport since commercial trends based on e-Commerce, such as Dropshipping, have become the main source of income for many individuals, businesses, and individuals.

When we talk about the aeronautical sector we must bear in mind that it is made up of two main elements. The first one deals with all work on the ground such as information systems, cargo handling, air traffic control, and airport security. While the second is referred to work in the air as navigation systems and flight operations that allow passengers to fly safely from their origin to their destination.

Now, thanks to globalization, the trend leads us to generate increasingly automated systems that allow reducing human errors while facilitating and streamlining the workload. But that can be integrated with the systems already installed in airports, so that its implementation flows as an evolution of the processes that are currently developed daily and do not hinder or paralyze your routine activities.

The optimization of all these processes, both air, and land, have consequences that can drastically impact such as the need for more personnel and space to attend to all aircraft, their cargo, and passengers. 

Therefore, it is essential to seek to invest in all the necessary tools to optimize the attention times that allow the occupation of the terminals to be the least and most effective possible, to postpone investments of greater value in the expansion of the airports. Where in many cases the land is quite limited and generating the construction plan for a new airport or auxiliary terminal is a project with a much longer execution period.

For the automation of these airport systems, software such as the SUITE AIMS could well be evaluated, which can be easily integrated into any system with very few requirements, and helps to attack several important edges such as the payments of all port or airport clients where they can cancel your financial responsibilities, have a payment history, generate invoices, audit the number of passengers passing through a checkpoint airport or the collection and evaluation of passenger data that allow risk analysis for a certain moment. Also, many other functions that streamline your processes without this entailing a millionaire investment.