Automation of the airline industry

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The airline industry has been forced to digitize and automate each of its processes, to reduce physical contact, to protect those involved, preventing the spread of covid-19, and, in turn, improve the user experience and boost efficiency.

SITA, an international telecommunications company that provides technology services to companies in the aeronautical industry, says that the fall in demand for this industry in 2020 has forced them to focus on new cost efficiencies.

“In addition to the pressure, airlines and airports had to quickly incorporate new sanitary measures, such as contactless processing of passengers and the management of health information and new protocols, including PCR tests in many destinations,” said David Lavorel, CEO of SITA Airports and Borders.

To solve these challenges, the aviation industry turned to technology and, in many cases, changed the investment priorities they had set in 2020.

In this sense, many airports and airlines are interested in investing in biometric technology, implementing automated boarding gates, and guaranteeing a check-in process without physical contact, as well as self-service baggage delivery.

“Most airlines plan to send real-time notifications to passengers directly to their mobile devices about the status of their bags, and they also plan to provide real-time baggage tracking information to staff,” SITA noted.

It is estimated that by the year 2023, all essential customer service services will be without physical contact, from reservation to arrival, including delayed baggage reporting.

 Source: Aviación 21.

 

Advances in Artificial Intelligence in aeronautics

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The growth of the aeronautical industry in the coming years is an irrefutable fact, but this also leads to a significant increase in the number of planes in the air, and consequently, the complexity in managing this traffic will be even greater.

This is why the inclusion of new technologies based on Artificial Intelligence is increasingly used in airports since they provide security and efficiency in the results obtained that no other tool would offer.

At the moment, we can already find airports that use Artificial Intelligence for facial recognition, voice assistants, or bots, but in the not too distant future we will be able to see how these tools will increasingly carry out the actions that humans develop today, including It could be said that they will replace the pilots or at least the AI ​​could execute the more complex actions, thus avoiding any kind of human error.

It is also proposed that AI-based systems to manage air traffic will begin to be incorporated into airports very soon since these systems could handle large volumes of data and minimize decision-making time.

There is no doubt that artificial intelligence can improve many areas of the sector, it is even said that by reducing personnel in the cabin and control towers, ticket prices will decrease, thus benefiting the millions of passengers who move daily through the air terminals.

 

The best airports in quality of service

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The Airports Council International (ACI) with the travel technology company Amadeus. Have unveiled the winners of the ASQ 2021 award highlighting the best airports according to the testimonies of their passengers.

Despite the impact that covid-19 has generated in the industry, 89 airports around the world won 108 awards for the quality of airport service. This time the ‘best hygiene measures by region’ were also evaluated, where they have recognized the security measures of 33 air terminals.

This award recognizes the success of airports responding to the intense focus on hygiene in the face of the challenges posed by the pandemic. The new category also complements ACI’s Airport Health Accreditation program, launched in 2020, which has resulted in more than 275 airports being accredited.

“The ACI Airport Service Quality Awards represent the highest possible accolade for airport operators around the world… This year more than any other, the awards recognize airports that have listened to their customers and adapted services and experiences they offer to meet changing needs and expectations in very difficult circumstances, ”said ACI’s global CEO, Luis Felipe de Oliveira.

Toronto Pearson was named the best airport in North America for the fourth consecutive year and was awarded the best hygiene measures award, followed by the Victoria Airport, Canada, and the airports of Atlanta, New Orleans, San Antonio, and Tampa in the United States.

In Latin America and the Caribbean, the measures are taken by the airports in Quirós, Costa Rica, and Punta Cana, Dominican Republic was awarded.

 

For their part, the European airports of Elche, Granada, Menorca, Pamplona, ​​Murcia, Santander, Nikola Tesla, Faro, Joao Paulo II, Porto, Helsinki-Vantaa, Keflavik, Skopje, and Tallinn were also recognized, among other airports around the world. world.

 

Learn more at ACI.

Automation of airport systems

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The global aeronautics industry has grown dramatically in recent years and. For this reason, it has been necessary to develop and implement major technological advances to cope with the saturation of airspace and the growing workload.

This year indeed lived in a pandemic that produced a decrease in the aeronautical industry for air passenger transport. It has increased for air cargo transport since commercial trends based on e-Commerce, such as Dropshipping, have become the main source of income for many individuals, businesses, and individuals.

When we talk about the aeronautical sector we must bear in mind that it is made up of two main elements. The first one deals with all work on the ground such as information systems, cargo handling, air traffic control, and airport security. While the second is referred to work in the air as navigation systems and flight operations that allow passengers to fly safely from their origin to their destination.

Now, thanks to globalization, the trend leads us to generate increasingly automated systems that allow reducing human errors while facilitating and streamlining the workload. But that can be integrated with the systems already installed in airports, so that its implementation flows as an evolution of the processes that are currently developed daily and do not hinder or paralyze your routine activities.

The optimization of all these processes, both air, and land, have consequences that can drastically impact such as the need for more personnel and space to attend to all aircraft, their cargo, and passengers. 

Therefore, it is essential to seek to invest in all the necessary tools to optimize the attention times that allow the occupation of the terminals to be the least and most effective possible, to postpone investments of greater value in the expansion of the airports. Where in many cases the land is quite limited and generating the construction plan for a new airport or auxiliary terminal is a project with a much longer execution period.

For the automation of these airport systems, software such as the SUITE AIMS could well be evaluated, which can be easily integrated into any system with very few requirements, and helps to attack several important edges such as the payments of all port or airport clients where they can cancel your financial responsibilities, have a payment history, generate invoices, audit the number of passengers passing through a checkpoint airport or the collection and evaluation of passenger data that allow risk analysis for a certain moment. Also, many other functions that streamline your processes without this entailing a millionaire investment.