The Covid-19 pandemic caused the worst crisis ever known for the aviation sector. With government restrictions forcing many airlines and airports to reduce many of their staff and cancel thousands of daily flights, which has negatively impacted not only the quality of service provided to passengers but even the image of one of the most important industries for the global economy.
Now, we could say that we are in a post-pandemic era and airport activity has been recovering almost to the level of two years ago. We are plunged into a chaos of flight cancellations, long lines, and delays, and now the most important airports have many limitations in takeoffs and landings due to a lack of qualified personnel and high traffic volumes.
This personnel crisis particularly affects passenger control of aircraft handling, including flight attendants and at this point, we could ask ourselves, if the sector has already recovered, what are they waiting for to hire more staff? Well, the answer is more than simple, first of all, airlines and airports are not offering very attractive conditions, and secondly, hiring security-related personnel requires a very specific profile, and preparing them for these vacancies can even take more than 6 months.
So how can the current crisis in the aviation industry be alleviated?
Many of these cases could be significantly improved with a restructuring of their resources. Still, the reactivation practically all at once did not allow many to prepare in advance and foresee this situation.
However, the implementation of innovative technologies that allow them to perform specific actions and at the same time provide them with the necessary security required by this sector could be essential and we must evaluate whether it is really necessary to hire more staff or whether to invest in technologies that support these more specific areas and help reduce the time of this specialized personnel.
For these areas, software such as Pax AIMS is available, which allows airlines and airports to keep track and control passengers at any port facility, deploying fixed or mobile checkpoints and all by scanning boarding passes, which helps to validate passenger lists.
Additionally, this software can be integrated with Pay AIMS which is responsible for collecting this data to initiate the debt collection process. In this way, concessionaires can optimize their resources and use them where support is most needed while ground personnel have tools to facilitate their daily tasks.